Accessories

We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Shipping Fee

Free shipping.

Shipping Order

When you place an order on the JYX website, you will receive a shipping info email from jyxspeaker.com. Please check your email address. Orders will ship within 48 hours(including weekends) of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. All purchases through jyxspeaker.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Feel free to email us to support@jyxspeaker.com if there is any question, you will get a reply within 24 hours.

Delivery Time For Each Location

*Free Shipping cost for the above location

*We temporarily do not ship to countries outside the form

Tracking

You will receive your tracking information in the email we send you after the product is shipped. The email will contain tracking number and tracking link for you to trace your order. 

Delivery Time Exceeded

If your order is delayed, please contact us via email support@jyxspeaker.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

We are not responsible for lost or stolen packages that have been marked as delivered by the carrier. If your package has been lost or stolen, we recommend that you contact the carrier and report the issue to them or call the police. If you have purchased shipping insurance, you may be able to file a claim with the carrier or insurance provider. We also recommend that you inspect the package upon receipt to ensure that all items are present and in good condition.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. A daytime telephone number for all orders is strongly recommended to include when you place the order. Occasionally packages are returned to JYX as undeliverable. When the carrier returns an undeliverable package to JYX, please contact us to make arrangements for reshipment.

The 13 continental U.S. states will not serve at this time:

• Armed Forces - Americas
• American Samoa
• Armed Forces - Europe/Africa/Canada
• Armed Forces - Pacific
• Connecticut
• Federated States of Micronesia
• Maine
• Massachusetts
• New Hampshire
• Puerto Rico
• Rhode Island
• Vermont
• Virgin Islands

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.